BMJ BestTreatments Frequently asked questions
Do you have any questions about BMJ BestTreatments? You may find the answer here, as well as tips for using our site.
If you don't find what you're looking for, please contact us.
General site enquiriesHere you will find information on getting the best out of BMJ BestTreatments
Frequently asked questions for individualsInformation on purchasing and accessing BMJ BestTreatments for individual users
Frequently asked questions for organisationsInformation on ordering and accessing BMJ BestTreatments for organisations
General site enquiries
How can I search for information on BMJ BestTreatments?
How regularly is BMJ BestTreatments updated?
Can I suggest conditions or treatments to be covered?
What is BMJ Clinical Evidence?
Which browser settings do I need to get the best out of BMJ BestTreatments?
Who should I contact if BMJ BestTreatments isn't working for me in some way?
How can I search for information on BMJ BestTreatments?
It can be difficult to find the information you want on the Internet. Searches are often frustrating because they turn up so many unwanted pages. So we've put together a guide to help you find what you're looking for, fast. See Searching for information on BMJ BestTreatments.
How regularly is BMJ BestTreatments updated?
We aim to completely review the research on each condition we cover every 12 months, or more often if the research changes a lot.
Can I suggest conditions or treatments to be covered?
Please contact us to share your suggestions and thoughts. We really want to know what you would like to see on BMJ BestTreatments.
What is BMJ Clinical Evidence?
BMJ Clinical Evidence summarises the best research evidence for treatments for many different medical conditions. BMJ BestTreatments translates that evidence into language that patients understand. We make it less technical and more accessible. For more information about BMJ Clinical Evidence and how we use it to make BMJ BestTreatments, please see Our method or visit BMJ Clinical Evidence directly.
Which browser settings do I need to get the best out of BMJ BestTreatments?
BMJ BestTreatments is committed to supporting 5.0+ browsers, although we still support most 4.0 versions. We recommend using a 5.0+ browser for faster operations, greater reliability, and support for more of the features that BMJ BestTreatments uses. Minimum screen resolution is set to 800 x 600.
Who should I contact if BMJ BestTreatments isn't working for me in some way?
If you have a problem with BMJ BestTreatments, we want to know. Please email our webmaster with your query.
Frequently asked questions for individuals
I have an online subscription. How do I activate my access to BMJ BestTreatments?
I'm not yet a subscriber. Can I buy BMJ BestTreatments online?
Can I have a free trial before subscribing?
What is pay-per-view and 30-day access to BMJ BestTreatments?
How long does pay-per-view access to BMJ BestTreatments last?
Can I access the condition I purchased through pay-per-view from another computer?
Is VAT payable on subscriptions to BMJ BestTreatments?
My organisation has a subscription to BMJ BestTreatments, so how do I get access?
I have an online subscription. How do I activate my access to BMJ BestTreatments?
If you purchased your subscription via the BMJ BestTreatments website your subscription is already active, so all you need to do is log in with your username and password. If you have lost your details just click on Forgotten your username or password and we will send your password to your chosen email address.
I'm not yet a subscriber. Can I buy BMJ BestTreatments online?
Yes. You can order BMJ BestTreatments via 30-day access or pay-per-view online.
Can I have a free trial before subscribing?
Yes. Simply click to view a sample condition on BMJ BestTreatments. Alternatively, you can buy BMJ BestTreatments for 30-day access or pay-per-view.
What is pay-per-view and 30-day access to BMJ BestTreatments?
Pay-per-view means you buy access to the best research on one medical condition, operation or test on BMJ BestTreatments. You can also get access to the whole site, including about 180 conditions and 1500 treatments, for 30 days. See our subscription page for further details.
How long does pay-per-view access to BMJ BestTreatments last?
Once you have purchased pay-per-view for a medical condition, operation or test on BMJ BestTreatments you have access to that condition, operation or test for 30 days. During this time you can view the whole condition as many times as you like.
Can I access the condition I purchased through pay-per-view from another computer?
Yes. You can access your BMJ BestTreatments condition from any computer, anywhere, within your 30 day period. Just log in with your username and password.
Is VAT payable on subscriptions to BMJ BestTreatments?
Any tax payable is automatically calculated for you online. BMJ BestTreatments is an online-only service. Online-only access is subject to 17.5% tax for customers from EU countries; outside the UK, those who provide a VAT registration number do not have to pay tax. You will be advised of the rate you have to pay when you make your order.
My organisation has a subscription to BMJ BestTreatments, so how do I get access?
Access for organisations is provided through IP authentication or, if youre not at your school, institution or office, by simple Athens username and password log-in. If you are having trouble accessing the content on the site, please contact your librarian or other relevant member of staff in the first instance.
If you are still experiencing problems please contact our customer services department.
Frequently asked questions for organisations
Can my organisation have a free trial of BMJ BestTreatments before subscribing?
How are BMJ BestTreatments subscriptions calculated for organisations?
How can my organisation purchase a site-wide licence to BMJ BestTreatments?
Can my organisation purchase a site-wide licence to BMJ BestTreatments through our preferred subscription agent?
Is VAT payable on online access?
How do I access BMJ BestTreatments once I have purchased a site-wide licence?
How do users within an organisation get online access to BMJ BestTreatments?
As an organisation, can we purchase a limited number of online accesses for concurrent users?
How can I help to promote BMJ BestTreatments to my users?
Can my organisation have a free trial of BMJ BestTreatments before subscribing?
Yes. BMJ BestTreatments arranges free 30-day trials for organisations (GP surgeries, hospital trusts, businesses, universities, institutions, etc.) interested in purchasing a site-wide licence. Please contact our sales team to arrange this for you.
How are BMJ BestTreatments subscriptions calculated for organisations?
Pricing for organisations is calculated based on the number of full-time equivalents (FTEs) in your organisation. Please contact our sales team to discuss this.
How can my organisation purchase a site-wide licence to BMJ BestTreatments?
Institutional subscriptions to BMJ BestTreatments must be made through your regional sales representative, who will discuss your organisations needs and expectations. Just contact the BMJ Group sales representative in your area and well be in touch.
Can my organisation purchase a site-wide licence to BMJ BestTreatments through our preferred subscription agent?
To confirm your subscription price, please contact, or ask your agent to contact, your BMJ Group regional sales representative in the first instance. Once we have negotiated the licence that fits your needs, arrangements can be made to purchase it through your preferred subscription agent.
Is VAT payable on online access?
Any tax payable is automatically calculated for you online. BMJ BestTreatments is an online-only service. Online-only access is subject to 17.5% tax for customers from EU countries. Outside the UK, those who provide a VAT registration number do not have to pay tax. You will be advised of the rate you have to pay when you make your order.
How do I access BMJ BestTreatments once I have purchased a site-wide licence?
During the negotiation process for your site-wide licence you will need to provide details of your user population along with your IP address details, which must be secure to your organisation. We will create an account and activate the online access on your behalf.
How do users within an organisation get online access to BMJ BestTreatments?
Its easy and efficient. A site-wide licence allows the users within an organisation to have fast and easy access to BMJ BestTreatments through IP authentication or, when outside the office or institution, through simple Athens username and password log-in.
As an organisation, can we purchase a limited number of online accesses for concurrent users?
We regret that this option is not available.
How can I help to promote BMJ BestTreatments to my users?
Please contact our sales department for BMJ BestTreatments promotional materials and support.